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The Background to RRS and Switchboard Hell.
When Arlington Web Services (AWS) was testing and perfecting the Pageville Shopping Cart in the late 1990’s, we all worked in a local office. We had two installed phone lines, one for voice and one for the fax machine. A person knowledgeable about our product answered over 90% of incoming phone calls. The closure rate for our Shopping Cart product was over 70% to those where the calls were answered live. Proof that a quick response to a support inquiry is truly important.
Why the need for RRS and Switchboard Hell.com?
We have created a new product labeled payAWS, but we deferred marketing this service due to some previous experiences. During development, we talked to many people, and a vast majority of them stated they would be hesitant to purchase from a company they could not reach by telephone for support and assistance in a timely manner.
There are several reasons why this happens in today’s business environment, but the most prevalent reason is because either they are a small company with limited staff where the costs to maintain a traditional 24 hour support service are exorbitant, or they have an un-manned office.
Some Details of RRS and Switchboard Hell.com?
The process will be quite simple as the call will come into your support number and a pre-recorded message will inform the caller that we will return their call within 24 hours, providing they leave a detailed voice message. They will also be informed that if they were to visit your website and submit through your ContactME © service, that a high percentage of the time you will respond within 1 hour time frame.

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